Terms of use

Digital Training Centre · Last updated 21 September 2026 · Version 1.0

These terms apply to everyone who signs in to or uses the Digital Training Centre. Commercial terms between Sector 3 Group Ltd and a customer organisation (such as fees, service levels and the data processing agreement) are set out in the separate agreement with that customer; if anything in these terms conflicts with that agreement, the agreement takes priority.

1. About the service

The Digital Training Centre ("the service") is provided by Sector 3 Group Ltd, registered in England and Wales (company number 16566947) ("Sector 3", "we", "us"). It supports the delivery and recording of emergency care training, including scenario delivery, soundscapes, course records, skills-station marking, theory paperwork capture, learner feedback, course packs and instructor CPD. Contact: info@sector3group.co.uk.

2. Accounts and access

Accounts are issued by Sector 3 at the request of your organisation. Each account is personal to you — do not share your password or let anyone else use your account.
Keep your password secure. Tell us immediately at info@sector3group.co.uk if you think someone else has accessed your account.
Your organisation decides your role (instructor, IQA or administrator) and can ask us to change or remove your access at any time.
Sign out when you have finished using a shared device.

3. Acceptable use

You must use the service only for your organisation's legitimate training purposes and in line with its policies. You must not:

enter data you have no right to record, or data that is not needed for training (for example, health information about learners);
photograph anything other than the course paperwork intended for the course record;
attempt to access records you are not authorised to see, or to bypass security or access controls;
copy, resell or reverse-engineer the service or its content;
upload anything unlawful, harmful or infringing, or anything containing malicious code.

4. Clinical and assessment content

Scenarios, assessment mappings and reference material support qualified instructors; they do not replace professional judgement, current clinical guidelines (such as Resuscitation Council UK and JRCALC), organisational procedures, or the awarding organisation's own requirements.
Your organisation is responsible for reviewing and approving content before it is used for assessment, and for the accuracy of the records its staff create.
Forms generated by the service (such as awarding organisation record sheets and feedback forms) reproduce the official documents; the awarding organisation's requirements and wording always take precedence.
Photographs and automatically read information (such as names and paper numbers) must be checked by the instructor before submission.

5. Your data

Course and learner records belong to your organisation. We process them on its behalf, as described in our privacy notice and the data processing agreement with your organisation.

6. Availability and changes

We aim to keep the service available and working well, but we do not guarantee it will be uninterrupted or error-free. Planned maintenance will be kept to a minimum.
The service is designed to keep working without a signal and to save changes when the connection returns. Check that the sync indicator shows your work as saved before signing out or changing device.
We may update the service to improve it, fix problems, or reflect changes in guidance or law. We will not reduce core functionality for an active customer without notice.

7. Support

Use Create ticket in the app to report a problem or ask a question. You'll receive a ticket reference, and your request is sent to our support team at info@sector3group.co.uk. Response times are as agreed with your organisation.

8. Intellectual property

The Digital Training Centre, Scene Sounds, and their software, design, sound library and original content are owned by or licensed to Sector 3 Group Ltd. Your organisation is granted a licence to use them for the term of its subscription. Awarding organisation forms, logos and criteria remain the property of their owners and are used for the purpose of completing their required records.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law.
Otherwise, our liability to a customer organisation is as set out in our agreement with it. We are not liable for losses arising from use of the service contrary to these terms, from decisions made without appropriate professional judgement, or from records that were not checked before submission.

10. Suspension and ending access

We may suspend an account that appears to be compromised or misused, and will tell your organisation. Access ends when your organisation's subscription ends or it asks us to remove you. What happens to data at the end of a subscription is described in our privacy notice.

11. Changes to these terms

We may update these terms from time to time. The version and date at the top show when they last changed. Significant changes will be communicated to customer organisations.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.